SHIPPING & RETURNS

Returns Policy

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Upon receiving your order, please check the Size, specification and quality before you personalise any of the products, as we cannot provide a return or refund for worn, printed or processed garments.

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No credit or refunds will be made for decoration costs or time.

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You may return most new, unopened items within 14 days of delivery.  

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Returns Process

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To complete your return, please email us at info@sublimationandcraftwholesale.com with your delivery note or proof of purchase, order number and photographs of the item in FULL, front and back, showing no personalisation or alterations have been made, within 14 days of delivery. We will then confirm the returns address to send the items back to. 

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note, it could take up to 2 weeks for the refund to show in your account. If it has been more than 2 weeks, please contact your bank or credit card company in the first instance, if you still do not receive anything then email us at info@sublimationandcraftwholesale.com.  

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Returns Shipping

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You will be responsible for paying for your own shipping costs for returning your item (other than for faulty and defective items).

Shipping costs are non-refundable.

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We do recommend sending your returns using Signed For or Tracking, as we cannot guarantee we will receive your returned item/s.

 

PLEASE NOTE, GOODS RETURNED TO OUR WAREHOUSE WITHOUT BEING AUTHORISED MAY BE REFUSED AND RETURNED TO YOU.

 

Cancellations

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If you wish to cancel your order, please call us or email us before the items have been dispatched. If they have already been dispatched, you will need to follow the returns shipping process above. 

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Customised Pre-Order Items

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Please note, once payment has been made for customised orders, we are unable to accept a cancellation or refund, as these items have been specifically ordered and made for you. If you receive a faulty or defective item, please refer to the Faulty and Defective Items section below. 

 

Faulty and Defective Items

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PLEASE CHECK YOUR ORDER AS SOON AS YOU RECEIVE IT. WE CANNOT ACCEPT WORN, USED, SOILED OR PRINTED GOODS. 

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If you receive a faulty or defective item, please email us at info@sublimationandcraftwholesale.com with the delivery note or proof of purchase, order number and photographs of the item in FULL, front and back, showing no personalisation or alterations have been made within 5 days of delivery. 

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We will be unable to offer a return once 5 days have passed since delivery. 

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Sale/Clearance/ Won items

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Only full priced items may be refunded, sale items cannot be refunded.

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Refunds

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note, it could take up to 2 weeks for the refund to show in your account.

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If it has been more than 2 weeks, please contact your bank or credit card company in the first instance, if you still have not received anything then email us at info@sublimationandcraftwholesale.com. 

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Please note, No liability or credit will be made for any consequential losses relating to either late, non-delivered or incorrect goods.